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Privacy Policy

Water Efficiency Services.

Last updated: 1 July 2026

1. Introduction

Water Efficiency Services. (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website and interact with our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Anglian Water Business (National) Limited trading as Water Efficiency Services
Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ
[email protected]
Incorporated in England and Wales with company number 03017251.

3. What Personal Data We Collect

We may collect and process the following types of personal data:

Information you provide directly

  • Name
  • Email address
  • Telephone number
  • Company or organisation details
  • Information submitted through website forms
  • Information provided during enquiries or customer communications

Technical and usage data

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on the website
  • Referring website addresses

Communication data

  • Messages sent through website forms
  • Messages submitted through any future online chat function

4. How We Collect Your Data

We may collect personal data through:

  • Website contact and enquiry forms, including forms powered by Zoho
  • Cookies and similar technologies
  • Google Tag Manager
  • Google Analytics
  • Future online chat functionality
  • Direct communications with us

5. How We Use Your Data

We use your personal data to:

  • Respond to enquiries
  • Provide information about our services
  • Manage customer relationships
  • Improve our website and services
  • Monitor website performance and usage
  • Maintain website security
  • Comply with legal and regulatory obligations

6. Lawful Basis for Processing

We will only process your personal data where we have a lawful basis to do so. This may include:

  • Consent — where you have agreed to us processing your data, such as for optional cookies or marketing communications.
  • Contractual necessity — where processing is required to provide services or respond to service-related requests.
  • Legitimate interests — where we use data to operate, improve and protect our website and business.
  • Legal obligation — where we are required to process data to comply with the law.

7. Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use the website.

We use Google Tag Manager to manage website tags and Google Analytics to help us understand website usage.

Google Analytics may collect information such as pages visited, time spent on pages, device type, browser type and approximate location.

You can manage cookies through your browser settings or through any cookie consent options provided on our website.

8. Zoho Forms

Some forms on our website may be powered by Zoho. When you submit a form, the information you provide may be processed by Zoho on our behalf.

We use this information to respond to your enquiry and provide relevant services or information.

9. Online Chat

We may introduce an online chat function in the future. If used, chat messages may be recorded and processed to respond to enquiries, provide support, improve service quality and maintain records of communication.

10. Sharing Your Data

We may share your personal data with trusted third-party service providers, including:

  • Website hosting providers
  • Website maintenance and development providers
  • Analytics providers, including Google
  • Form processing providers, including Zoho
  • Future live chat providers
  • Professional advisers, where required
  • Regulators or public authorities, where legally required

We do not sell your personal data.

11. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom. Where this occurs, we will ensure appropriate safeguards are in place, such as adequacy decisions or approved contractual protections.

12. How Long We Keep Your Data

We will only keep your personal data for as long as necessary for the purposes for which it was collected, including legal, accounting or reporting requirements.

13. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

14. Your Rights

Under UK data protection law, you have rights including:

  • The right to access your personal data
  • The right to request correction of inaccurate data
  • The right to request deletion of your data
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability
  • The right to withdraw consent where processing is based on consent

To exercise your rights, please contact us at: [email protected]

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last updated” date.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Water Efficiency Services.
Email: [email protected]

18. Complaints

You have the right to complain to the Information Commissioner’s Office if you are unhappy with how we handle your personal data.

Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113